Caroline County Treasurer's Utilities Payment Help

Table of Contents

  1. What Is Pay Utility Bill Online?

  2. Where Can I Find the Department Number, Ticket Number and Amount?

  3. How Do I Pay a Utility Bill?

    1. Ticket Number or Customer Number

    2. Address

    3. Customer Number / Ticket Number Not Found Message

    4. Bill Detail

    5. Add Another Utility Bill

    6. CheckOut

  4. How Do I Pay with a Credit Card?

  5. Are There Additional Charges for Paying Online?


What Is Pay Utility Bill Online?

Pay Utility Bill Online is a Web application that allows online payments for utility bills received from Caroline County.

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Why Is My E-mail Address Needed?

Your e-mail address is a unique identifier used to combine tickets marked for payment into one lump sum.

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Where Can I Find the Department Number, Ticket Number and Amount?

Please refer to your Tax Bill.

Choose search method example screen

In this example:

Department Number is RE2004

Ticket Number is 150

Amount is 12825.56

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How Do I Pay a Utility Bill?


On the first screen, enter your E-mail Address and then press the OK button.

Enter email address screen example

On the Pay Utility Bill Online Screen, press the button containing your preferred method for finding tax information: Ticket Number or Customer Number or Address.

Choose search method

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Pay Using Ticket Number or Customer Number

Pay Using Address


Pay Using Ticket Number or Customer Number - Enter the Ticket Number or Customer Number. Verify the numbers are correct and then press the Search button.

Pay using ticket number or customer number example screen

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Search


Pay Using Address - Enter the Address. Verify the numbers are correct and then press the Search button.

Pay using address example screen

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Search


Utility Bill Detail - This screen contains a breakdown of charges along with name and address information. Enter payment amount in the Enter Amount You Wish To Pay Today field. If the information shown is incorrect, press the Return to Search button and return to the Pay Utilities Online screen. If you wish to search for another ticket and attach it to the current bill before payment is made, press the Pay Another Utility Bill button. To pay the current bill only, press the CheckOut button.

Utility bill detail screen example

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Return to Search

Pay Another Utility Bill

CheckOut


Pay Another Utility Bill - Search for additional tickets using Ticket Number or Customer Number. Press the Search button to find ticket. The Add Another Bill option can be used as many times as necessary to designate bills for payment. If Add Another Bill was selected in error and you are ready to pay, press the Checkout button.

Pay another utility bill example screen

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CheckOut


On Line Payment Checkout - The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. For credit card payments, press Pay by Credit Card button.

Checkout screen example

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Pay by Credit Card


Pay By Credit Card - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter Credit Card information.

Pay by credit card example screen

Input Credit Card and Billing Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

Credit card entry screen example

This screen shows Credit Card information as entered on the previous screen. Verify all information is correct and then press the Submit Transaction for Processing button. Press Back button on your web browser if the information is incorrect.

Credit card confirmation example screen

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

Transaction approved example screen

An online receipt is displayed. We recommend you print this receipt for your records.

online receipt screen example

Are There Additional Charges for Paying Online?

Yes, a Convenience Fee is applied to each transaction.

For Credit Card Payments: .0225% of the Total Bill. The Convenience Fee is charged by Verisign and our Merchant Account for Accepting Credit Cards Online. The fee is automatically added to your Total Bill.

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Version: 092817-1115